Destination Services

With customized needs assessment tools, IKAN ensures hassle free smooth transition, allowing prompt employee productivity, relocation cost savings and a well settled family.

The various offered services are :

Area Orientation / Look See Program / Preview Trip

The area orientation conducted during a “preview trip” or a “look-see visit” serves as a valuable tool with multiple applications for use in a relocation program. It can help sell the new location to a prospective candidate, or be used as part of a group move induction program.

An important goal of the orientation program is to enable families a focused overview of everyday life at the new destination. The program serves as an aid in decision making in relation to the place of residence or the residential area, so that the family can "feel at home" in the new environment quickly.

Exemplary accompanied, “tailor made” house and apartment tours, based on a customized Needs Assessment Form, give a first impression of the living conditions in the host city. IKAN works as the extension of the HR arm, ensuring that the transferee gets a good view of what to expect at the new destination and our consultants supplement the local HR efforts to ensure that the transferee accepts the assignment.

An independent area orientation compliments the total relocation package providing a comprehensive overview of the new location.

What Is Included?

  • Accompanied area overview
  • Welcome Kit
  • Area information
  • Property overviews
  • Schooling overview
  • Every day living advice
  • Transportation and refreshments

Benefits

  • Supporting tool to sell the location to the prospective relocating employee
  • Identifies key considerations at an early stage to reduce the overall cost of 
the relocation
  • Expert advice and assistance designed to help employees make important decisions

Temporary Accommodation

Whether an employee is relocating for a short-term or a long-term assignment, temporary housing is frequently used to accommodate the relocating employee and the accompanying family until a permanent home has been identified.

IKAN’s range of temporary housing options will suit any short-term living requirement, including serviced apartments and short-term rentals.

Our relocation professionals will advise on the most suitable option for your relocating employees based on their individual preferences and requirements.

Our aim is to provide the highest standard of cost-effective and flexible temporary accommodations.

What Is Included?

  • Search for corporate housing based on the relocating employee’s criteria
  • Booking of accommodation
  • Arrangement of property viewings
  • Contract negotiations and review
  • Inventory check-in
  • Inventory check-out

Benefits

  • Compliance with corporate policy on the number of authorized days
  • Fast and flexible solutions
  • Reduces costly hotel-related expenses

Home Finding

The most difficult and stressful aspects of an international relocation, is most probably moving into a “New Home”. Indeed, conducting a thorough home search and addressing all related legal necessities and paperwork is a daunting task. As the input of a professional who understands both the local real estate market and the specific needs of the client, we at IKAN, are exactly what the client requires to ensure and assist in the smooth transition.

At IKAN Relocations, we represent you and not the landlord. We screen all potential homes and arrange all visits and appointments. The dedicated Destination Consultant has culture-specific local knowledge, knows the market conditions, the residential areas and their infrastructure. They represent the interests of the Assignee to ensure that their needs and desires are met. The consultant negotiates in the interest of the Assignee favorable conditions in terms of rent levels and conditions, deposits, furniture, household appliances, etc.

Our aim is to ensure the long-term success of the employee’s relocation.

What Is Included?

  • Needs analysis prior to the visit
  • Welcome pack, local area information and Map orientation
  • A housing tour based on needs assessment
  • Pre-screening of property offers
  • Preliminary pre-negotiation
  • Accompanied visits to the properties
  • Advice on each property option
  • Commercial negotiation
  • Lease negotiation
  • Inventory check-in
  • Transportation and refreshments

Benefits

  • Service delivered by home search professionals with expert local market knowledge
  • Local intelligence and ongoing consultation to benefit your policy
  • Ensures lease terms are negotiated to the employee’s understanding
  • Professional inventory taking
  • Independent market advice on local systems
  • Demonstrated cost savings through cost saving reports
  • i–TRACK access for lease tracking and key reports – Online tours with pictures and maps, home finding report, pre-existing damage report, property selection form, Voice of the Customer (VOC) report among others

Settling In Assistance

Moving to and settling into a new location should be a positive experience, not a distraction at work. This is the time when the process of adjusting to the new city begins in earnest for families in the new host city. The settling in services are designed to help a family through the crucial first few days post arrival at a new location.

Every family has different needs, and IKAN Relocations’ tailor-made services reflect that. We provide personalized settling-in service packages that address the specific needs and interests of a specific family.

What Is Included?

  • Banking account opening
  • Permanent TAX account number
  • Neighborhood and city orientation
  • Utility, telephone and internet hook-up
  • Vehicle purchase/rental assistance
  • An outline of the health care system
  • Car and property insurance
  • Driver’s license and car registration
  • Furniture rental
  • Assistance in locating doctors, shopping, houses of worship and specialty foods
  • Translation / interpreting services

Benefits

  • Flexible and customized to your relocating employee’s needs
  • Reduces anxiety and the time it takes to adjust to the new environment
  • Cost-effective
  • Detailed Settling in report

Tenancy Management

For the relocating employee, dealing with workers, suppliers, landlords and leases is an unwelcome and time-consuming distraction.

IKAN tenancy management service reduces the impact on the corporate and the relocating employee.

IKAN provides full support throughout the tenancy period, assisting with lease negotiations and extensions, dilapidations and other issues as they arise.

What Is Included?

  • Lease negotiations and renewal
  • Landlord liaison
  • Property improvements
  • Payment of monthly utility bills
  • Dilapidation control and on-going maintenance
  • Lease expiry tracking

Benefits

  • Administrative demands on your department and your relocating employee are reduced
  • Third party Advocacy
  • Payments are managed and costs reduced

Expense Management

The accurate management of relocation expenses and tax reports is a critical part of any relocation program. IKAN offers a range of management services which deliver a compliant auditable solution for both corporations and relocating employees. IKAN works with you on a consultative basis to develop an expense management system which complies with your organization and relocation program’s needs.

The service’s objective is to make an otherwise complicated and time-consuming task simple and easily manageable for our clients.

What Is Included?

  • Compliance
  • Vendor set up
  • Bill Centralization
  • Expense reimbursement to the employee
  • Expense reporting, payment and tracking
  • End-of-year tax certificates distribution

Benefits

  • Quick reimbursement of expenses to employees
  • Expense reporting feeds to payroll
  • Audit and policy compliance
  • Exceptions reports

Departure Services

At the end of an assignment, there is much to be done to ensure that all loose ends are attended to before departure.

An important part of this service package is to assist in the completion and seclusion of the lease including tracking of deposit recovery and hand back of the property to the landlord post a detailed walk through.

The aim of this module is to assist the Assignee effectively and efficiently return to his f country or to a new host country.

What Is Included?

  • Exit formalities
  • Temporary accommodation
  • Lease closures
  • Deposit refunds
  • Utility disconnections
  • Bank account closures
  • Contract terminations
  • Move out assistance
  • Walk through inventory checks and damage reports

Benefits

  • 100% Deposit recovery
  • Third party professional management of last mile stress, safety and security of the family
  • Flexible and customized to your relocating employee’s needs
  • Cost-effective