Senior Destination Consultant
bengaluru / Chennai
Roles and Responsibilities
Primarily will be a field job delivery Services – Orientation, School Search, Home Finding & Settling In for Premium clients
Be a single point of contact for the transferee and family to ensure seamless delivery of service.
Manage transferee expectations in line with client policy and transferee needs.
Manage suppliers to ensure support as per client brief.
Ensure that there is zero conflict of interest.
Ensure continuous value addition and cost savings for the transferee and the client.
Deliver services as per the scope of work ordered.
Ensure availability, responsiveness, and reliability.
Submit reports to the account manager in a timely manner.
Experience and Knowledge Desired
4+ Years experience working in Relocation/ Mobility Industry Or 6+ Years Working Experience in a Service industry (candidates with Relocation/ Mobility Industry will be given preference)
Knowledge of: Local Area/ City; Local Real Estate Market (Rental), International Schooling is essential
Work Experience in a Process-based Industry/ Work and excellent skill to ensure adapting and compliance to a process
Minimum Education required is Graduation
Experience of having worked in a Team environment
Other Skills Required
High level of proficiency in MS Word
High level of proficiency in MS Excel
High level of proficiency in MS PowerPoint
High level of proficiency in Outlook Express/ Microsoft Outlook
High Proficiency in Email Writing Skills
Experience (or Ability) to learn and work on Customized software interfaces of web-based software(s) used in the Relocation Industry
Experience in liaising with Government Department/ Agencies will be helpful
Experience in Relocation/ Mobility Industry - Relocation Services (Home Finding, Look-See/ Orientation Program, Settling In Support, etc.) is required
Exhibit Customer Relationship Management Skills
Flexible to travel to other locations for work will be Plus
Soft Skills
Highly proficient communication skills (As the candidate will be interacting with international clients)
Fast Learner
Self-Driven to learn – adapt – implement
Preferably trained in communication skills especially on email writing etiquettes
Positive attitude towards self and others is a must
Willing to adapt to various cultures and situations
Self-motivated
Intellectual mindset
Positive Inter-Personal skills for being adept to working with individuals from varied backgrounds
Problem-solving skills
Meticulous at work
Proactive
Added advantages
International working exposure (living/ working in another country)
Services Industry background experience (Hospitality/ Travel/ HR services/ Relocation) will be preferred
Any previous experience in real estate services with a successful track record will be preferred
Fluent with local language in the city where the individual is seeking employment
Apply to the Job
Email us at enquiry@ikan.com
